Shoals Hospital Recognized for Providing an Outstanding Inpatient Experience

Shoals Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.^SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Inpatient Experience.”

“Shoals Hospital—a first-time J.D. Power Distinguished Hospital for inpatient services—has demonstrated strong performance in our assessment, which reflects its underlying culture and passion for service excellence,” said John Clark, director of the healthcare practice at J.D. Power and Associates. “Staff at all levels—including physicians, nurses, technicians and support staff—contribute to the hospital’s strong performance.”

The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.^SM

ShoalsHospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives particularly high ratings for the courtesy of doctors and the respect for privacy.

“We are pleased and excited to have this recognition from J.D. Power and Associates,” said C. Ross Berry, chief executive officer at Shoals Hospital. “Outstanding inpatient service is something we provide day-in and day-out at Shoals, and this award demonstrates the high-quality service our employees give our patients.”